Hydrocortisone problem

Had one of those annoying situations today where a lady came in asking for hydrocortisone cream 1% to buy for use on her face.

She understandably got rather frustrated with me when I told her that I couldn’t sell it for use on the face since this wasn’t covered by the OTC license.

I remember getting this situation a lot 10 years ago when OTC hydrocortisone was fairly new to the market and I’m surprised that this is still happening.