Beyond reason
Had one of those really frustrating encounters today when a patient is convinced they are right and I am wrong, and no amount of reason can persuade them otherwise.
It was an elderly couple who came in to see me with a pot of calcichew D3 forte with our label on it dated August 2006. The bottle was full of brown tablets, which definitely weren’t calcichew D3 forte.
They were convinced that this was the bottle we had dispensed to them that week and that we had made a mistake.
I tried to point out that this bottle had been dispensed to them nearly a year earlier and that they must have used the empty bottle to start storing these unknown tablets, but they wouldn’t have it since they had ‘no other bottles in the house’.
So I gave them an emergency supply of the tablets, asked them to please throw away the unknown ones, and told them that they would have to arrange a further prescription from the GP surgery.
It was an elderly couple who came in to see me with a pot of calcichew D3 forte with our label on it dated August 2006. The bottle was full of brown tablets, which definitely weren’t calcichew D3 forte.
They were convinced that this was the bottle we had dispensed to them that week and that we had made a mistake.
I tried to point out that this bottle had been dispensed to them nearly a year earlier and that they must have used the empty bottle to start storing these unknown tablets, but they wouldn’t have it since they had ‘no other bottles in the house’.
So I gave them an emergency supply of the tablets, asked them to please throw away the unknown ones, and told them that they would have to arrange a further prescription from the GP surgery.
posted by Dee Spencer at 2:34 pm
2 Comments:
An elderly couple visited my pharmacy this morning complaining about a very haughty pharmacist "up the road" who had stood in the dispensary arguing with them over their prescription.
I gave them a few minutes of my time, a few sympathetic tut-tuts and a couple of chairs for them to wait while I prioritised their prescription.
Result: two new customers.
And surely being convinced you are right and everyone else is wrong is the province of the doctor?
Dave Spencer
Surely it would have been good practice to retain and dispose the tablets at the pharmacy
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