Patient survey

We started our patient survey today. As I said before, we are going with the NPA-recommended company that provides the paper based surveys since we felt this would better suite our patients.

I prepared a briefing sheet for the counter staff on how to sell the survey to patients waiting for NHS scripts and Care of the Chemist and off they went. We need to get 150 completed surveys off to the company to analyse so we will see how long it takes.