In the bag

If you remember, I recently described the week of lost medicines. There was one case where we simply couldn’t resolve the issue with the patient. We had re-dispensed the item and made a note that in future we would always count the items into a bag in front of him.

I had my doubts whether that patient would return but he has on two occasions since and didn’t seem to mind the fact that we took him to one side and counted all his items into a bag.