Boxing shorts
A couple of problems have arisen with our dosette box service this week.
The first was when a patient rang to complain that we had filled his box incorrectly since there were too many tablets in one of the compartments.
We asked him to bring the box back so that we could look at it since mistakes do happen (however, we do have a very robust dosette box procedure in place with the boxes getting checked twice by a pharmacist; once at assembly and once before they leave the premises).
When the box was returned the compartment that he was complaining about had been opened along with several others and so we had to explain that we couldn’t take responsibility for the contents of unsealed compartments. It later turned out that the carer had opened the compartments and some of the tablets had been moved.
The second problem was having to remind all patients using the service that they are responsible for the dosette box and that if it is misplaced they will be charged its replacement. This has never been a problem in the past but we have recently had a couple of instances where one patient will not take responsibility for a lost box, and in another case, a patient went into hospital with the box and the hospital kept it!
For new patients using the service we have always made them aware of this responsibility but we are now making sure that we enforce this message.
The first was when a patient rang to complain that we had filled his box incorrectly since there were too many tablets in one of the compartments.
We asked him to bring the box back so that we could look at it since mistakes do happen (however, we do have a very robust dosette box procedure in place with the boxes getting checked twice by a pharmacist; once at assembly and once before they leave the premises).
When the box was returned the compartment that he was complaining about had been opened along with several others and so we had to explain that we couldn’t take responsibility for the contents of unsealed compartments. It later turned out that the carer had opened the compartments and some of the tablets had been moved.
The second problem was having to remind all patients using the service that they are responsible for the dosette box and that if it is misplaced they will be charged its replacement. This has never been a problem in the past but we have recently had a couple of instances where one patient will not take responsibility for a lost box, and in another case, a patient went into hospital with the box and the hospital kept it!
For new patients using the service we have always made them aware of this responsibility but we are now making sure that we enforce this message.
posted by Dee Spencer at 10:18 am
1 Comments:
Good advice.
We tell our patients verbally. Do you reckon however, that we get them to sign a document stating this?
Most of our patients are good, however broken or lost cases are expensive to replace - and now Surgichem (our MDS supplier) want us to switch to the Boots style MDS. Grrrr. :)
Sachin
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