Do I come here often?
Had an interesting encounter with a rather irate gentleman this week who came into the pharmacy asking for his wife’s repeat medication.
The counter staff couldn’t find anything on the shelf for him; the dispensary staff could see that she hadn’t had anything dispensed from us for 2 months; and on ringing the GP practice, the repeat prescription was not sitting over at the surgery.
So, despite his insistence, we were at rather a loss until one of the dispensary staff wondered if he was in the wrong pharmacy. So we rang the pharmacy up the road who informed us that this lady was a regular of theirs and that her medicines were all ready for her.
So we politely explained to the gentleman that he was in the wrong pharmacy and that his wife’s prescription had been dispensed elsewhere. All well and good, until he left the shop muttering ‘Well I can see why my wife never uses this pharmacy’. Ahhhhhhhh
The counter staff couldn’t find anything on the shelf for him; the dispensary staff could see that she hadn’t had anything dispensed from us for 2 months; and on ringing the GP practice, the repeat prescription was not sitting over at the surgery.
So, despite his insistence, we were at rather a loss until one of the dispensary staff wondered if he was in the wrong pharmacy. So we rang the pharmacy up the road who informed us that this lady was a regular of theirs and that her medicines were all ready for her.
So we politely explained to the gentleman that he was in the wrong pharmacy and that his wife’s prescription had been dispensed elsewhere. All well and good, until he left the shop muttering ‘Well I can see why my wife never uses this pharmacy’. Ahhhhhhhh
posted by Dee Spencer at 11:23 am
3 Comments:
Ahhh... there is no pleasing some people :) How rude of him! :p
It's so funny how everyone else in this country experiences the same things as we do, or something similar....
One person (a regular) came to us one day (this was two years ago) and asked for some medication for his wife.... pity he gave us his previous wife's initials and not his present wife's initials. :p We spent time looking on the shelves for the medication only to point out that "is it this person?" giving the initial that he realised his mistake and apologeised greatly. I told him no problem at all (trying to hold my laughter inside until he left). Phew...
Sachin
Hi Sachin
Thanks for this (and indeed all your other comments - much appreciated). This is an excellent story, and did you see that the C+D published it this week as part of the Dee Spencer blogs?
I work for a supermarket, and we fairly regularly get people coming to us after they have left their prescription at another store. So much so that I usually gently ask whether they had brought the prescription in themselves, or if it is possible that it has ben taken elsewhere. The last gentleman told us it was our fault for having all the pharmacies looking the same!!
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